1 Welcome! 2 Meet the Team 3 Expectations: Ours + Yours 4 Maximizing your time with us 5 Calendar 6 Community 7 How to get Support 8 Payment Plan

1 VIP Days 10 Different Ways 2 The Curse of Complexity 3 The Pitfall Prevention Plan 4 CORE Offer Scorecard + Roadmap

1 Offer Container 2 Offer Price 3 Beta Offer "Buffet" 4 Beta Offer Test Clients 5 Beta Offer Pitch Email 6 TEMPLATE: Additional Email Pitches 7 The Client Experience 8 Phase 1: Onboarding 9 Phase 2: Pre-Work 10 Phase 3: Kick-off Call 11 Phase 4: Day Of Intensive 12 Phase 5: Post-Intensive 13 TEMPLATE: Client Experience Emails 14 TEMPLATE: Terms of Service 15 TEMPLATE: VIP Day Client Workbook 16 TEMPLATE: Post-Intensive Survey Questions

1 Boundaries Overview 2 Cancellations 3 Unprepared Clients 4 Unresponsive Clients 5 Indecisive Clients 6 Unhappy Clients 7 Late Payments 8 Scope Creep 9 When it's your fault 10 Timezone Differences 11 Client Not Following Rules 12 Urgent Requests 13 TEMPLATE: Client Experience Emails 14 TEMPLATE: Terms of Service

1 October 10th, 2024 2 October 3rd, 2024